Refund policy

Return & Refund Policy

At BetterBasic, we want you to feel confident and satisfied with every purchase. If something isn't right with your order, we're here to help.

30-Day Return Policy

We accept returns of eligible products within 30 days of delivery.

To qualify for a return, your item must be:

Unused, unworn, and in its original condition.
In its original packaging, including any accessories.
Accompanied by proof of purchase or an order number.

To request a return, email contact@betterbasic.shop with your order number and reason for the return.

Please do not send items back without contacting us first. Our team will provide return instructions and the appropriate return address.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at contact@betterbasic.shop.

Include your order number and clear photos or videos showing the issue.

After reviewing your request, we will arrange a replacement or refund, as appropriate, at no additional cost to you.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used, including personal care, beauty, and hygiene products where applicable.

Other items clearly identified as final sale or non-returnable at the time of purchase may also be excluded, where permitted by law.

These exclusions do not affect your rights concerning defective, damaged, or incorrectly supplied products.

Return Shipping

For returns due to a change of mind, customers are responsible for return shipping costs.

If your return is due to a damaged, defective, or incorrect product, BetterBasic will cover any required return shipping costs.

Original shipping charges are generally non-refundable for change-of-mind returns.

Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to make the funds available.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at contact@betterbasic.shop.

We can accommodate cancellations before an order has entered processing or shipping. Once an order has been processed, cancellation may no longer be possible.